Gelnwood Software — Privacy Policy

When you use the Gelnwood Software app and website, we collect the following categories of personal and sensitive data:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).

Gelnwood Software processes your information only for these purposes:

• To create, secure and maintain your account.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To detect and prevent fraud, abuse and policy violations.
• To meet our legal, tax and accounting obligations.
• To process payments and issue invoices and receipts.
• To send you course-related notifications — only after you opt in.
• To respond to your support requests and doubts.

Your data is never sold. We disclose the minimum necessary data only to the partners that power Gelnwood Software:

• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Delete your data, subject to legal retention requirements.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Withdraw consent for any non-essential processing at any time.

Contact support@igniterapp.com to act on any of the above, and we will get back to you as the law requires.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

We may update this policy from time to time. For any significant change, we will give you in-app notice and revise the “Last updated” date above. Your continued use of Gelnwood Software after the change indicates your acceptance of it.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.